Welcome to A Modern Renaissance! We hope you are enjoying your visit.

We want you to know that we will do our best to earn your complete satisfaction.

Our highest priority is to provide you the GREAT PRICES, QUALITY PRODUCTS and EXCELLENT, PROMPT CUSTOMER SERVICE.

PLEASE NOTE: Due to the dependency on manufacturers and vendors stock -- store policy, product prices & specifications, shipping & handling (S&H) fees, and processing/shipment schedules can change at any time and without notice.

WARRANTY POLICY

Our products are backed by original manufacturer´s standard warranties. Each product will come packaged with the manufacturer´s warranty statement and warranty service instructions. Any products being claimed as originally damaged or defects are subject to the manufacturer«s repair and/or replacement policy.

100% SATISFACTION GUARANTEE & RETURNS POLICY

Your satisfaction is guaranteed! Within 30 days, in the unlikely event that you are not happy with the product, you may return it to us (pre-paid freight) for a refund (less all shipping & handling charges). A restocking fee may apply as specified by individual manufacturer and vendor policy.

If an item is discovered to be originally damaged and/or defective, please report it via email to: support@amodernrenaissance.com.  Instructions will be sent to you to return the defective item and/or replacement parts will be sent direct to you from the manufacturer. Any products being claimed as originally damaged or defects are subject to the manufacturer´s repair and/or replacement policy.

No returns will be accepted without a Returns Authorization (RA) #.

All returns must be in original packaging and include all originally packaged items.

No returns will be accepted after 30 days. After this period, rarely, but should your product not work properly due to original manufacturing, you can contact the manufacturer to service the product under warranty (if applicable).

If the product(s) is damaged during freight, you should not accept it and report the damage to the freight courier for proper returns. Please contact us immediately and we can assist you in this matter.

CANCELLING OR CHANGING AN ORDER

We will make every attempt to cancel or change an order at your request. However, if the order has already been processed for shipping/distribution, you will incur the return shipping fee and a restocking fee; the shipping & handling fee is also non-refundable.

ORDER PROCESSING & SHIPPING AND HANDLING

IMPORTANT NOTE FOR CONSUMER PROTECTION: We reserve the right to cancel your order if your billing information does not match your credit card´s and/or your ship-to information is not the same as your bill-to information.

STANDARD SHIPPING & HANDLING (S&H) is FREE for SELECTIVE items only and are normally labeled/marked in the item title and/or description. Any free shipping & handling charge is automatically set during the checkout process. (Certain specialty items will incur additional S&H fees after the order is submitted and will be processed only after your confirmation of the S&H fee.)

Any shipping & handling costs can be previewed during the checkout process. (Your personal and confidential information is NOT sent to us unless you actually submit the order.) The SHIPPING cost shown in the checkout cart includes SHIPPING & HANDLING (S&H) fees.

We currently charge flat rate S&H fees.

We only ship to the contiguous 48 US states.

General product orders are usually processed within 1 to 3 business days. (peak and holiday seasons might take up to 1 week to process).

STANDARD GROUND DELIVERY time will then take approximately 7-10 business days.

Shipments to Hawaii, Alaska, or US territories outside the N American continent (Puerto Rico, Guam, etc) are available at our discretion and would incur additional charge. We will email you for a confirmation of the extra shipping cost. We reserve the right to cancel any orders not being shipped to the 48 contiguous US states.

Not all items are available to ship to APO/AFO addresses.

Multiple-item orders may be shipped in separate packages depending on availability from our various warehouse locations. (At no extra cost to you.)

Either US Postal Service, UPS, FedEx, or DHL is used for delivery service. We will also provide you a shipment tracking number whenever possible. Truck shipment is used for oversized item and might take additional time for delivery.

PLEASE NOTE: store policy, product prices & specifications, shipping & handling (S&H) fees, and processing/shipment schedules can change at any time and without notice.

SALES TAX

A 5.0% sales tax is applicable all orders shipped to Massachusetts. There are no sales taxes applied to orders shipped to non-Massachusetts addresses.

BACKORDERS & DEPOSITS

We require a PAYMENT IN FULL for all items ordered with a known status of placed on backorder. You have the option to CANCEL (by email) your backordered item(s) anytime BEFORE it has been processed for shipping/distribution and your deposit will be fully refunded; otherwise, you will incur the return shipping fee and a restocking fee; the shipping & handling fee is also non-refundable.

If an item becomes BACKORDERED by the manufacturer without our prior notification, you will be given the option to wait for the item to be back in stock, or an immediate refund will be issued. 

SERVICE & ORDER STATUS

If you do not find what you are looking for here, please let us know and we will gladly assist you.

For any comments or questions, please contact us at:
support@amodernrenaissance.com

You will receive an email confirmation once your order is placed. Another email will be sent once your order has shipped with the shipping and tracking information.

BILLING INFORMATION

Your credit card will be billed by A MODERN RENAISSANCE

IMPORTANT NOTE FOR CONSUMER PROTECTION: We reserve the right to cancel your order if your billing information does not match your credit card´s and/or your ship-to information is not the same as your bill-to information.

CONTACT US

STORE HOURS: We are open 24 hrs a day, 7 days a week. We provide full customer service during our regular business hours: Monday-Friday, 9 AM - 6 PM EST.

A MODERN RENAISSANCE
P.O. BOX 1308
WESTFORD, MA 01886

Please email us with any questions, concerns, or special product requests. Email inquiries will be answered within 24 hrs M-F and next business day if received on a weekend day.

EMAIL: support@amodernrenaissance.com

ABOUT US

A Modern Renaissance was established in 1992 as a small family business selling handmade gifts, original artwork and handmade children’s toys. Our main audience was through trade shows and craft fairs.

In 2001, we opened our eBay store, A Modern Renaissance. In addition to quality children’s furniture and toys, our eBay store features solid wood furniture for the home, red cedar Adirondack furniture, and special bargains on unique gifts. We are a trusted eBay POWERSELLER with excellent customer service and positive feedback.

You can visit our eBay store, and check our customer feedback at:

  http://stores.ebay.com/A-Modern-Renaissance

We opened our online store www.amodernrenaissance.com in 2004.  Our store offers only the best in children’s furniture and toys, as well as unique parenting books from the perspective of parents of four children, including triplets plus one!

Many items represented in our store have been “TRIPLET TESTED AND MOTHER APPROVED!”

You can trust that we only offer items for sale in our store, that we have used or would use in our own home. A Modern Renaissance is proud to only represent vendors and manufacturers with a proven excellence in quality and service and a shared focus on classic, sturdy, and fun products for children.

Thank You For Visiting Us!